Vouchers and Appointments

Ted’s Grooming Room wants you to experience the gift of grooming exactly as he intended. As such, we do not accept exchanges or refunds on our services or gift vouchers. Please note that any payment made at the time of appointment booking is non-refundable if the appointment is not attended, cancelled or amended within 24 hours of your appointment. We understand that life gets in the way of our plans, so amendments of original bookings will be made to the best of availability, appointments as such will be final and not subject to change or cancellation.



Product Returns

We trust that you will be looking and feeling twice the man with the help of Ted’s Grooming Room Range. However, if for any reason you’ve changed your mind, aren’t happy, or your goods are faulty, you can return your product to us within 30 days of purchase. Products will only be accepted for refund if unopened, unused and in their original condition and packaging. In the interest of hygiene, we cannot accept any returned goods with broken seals unless proven faulty.
You will be refunded the sale price stated on invoice or receipt.
If products are deemed faulty, please email returns@tedsgroomingroom.com with your invoice number and faulty issue for full refund and returns postage.



Online Product Returns:

If a product has been purchased online, it cannot be returned in-store.
To request your return, please email returns@tedsgroomingroom.com explaining your reason for returning the product. Ted’s Grooming Room customer service team will provide you with a returns label for you to print and secure on the outside of the packaging.
It is our customer’s responsibility to cover postage costs of returning unwanted goods. Please ensure a trackable, recorded service and keep the receipt and reference safe.
Upon receipt of your return to us, and Ted’s grooming Room deems the product in re-sale condition, a refund will be made within 14 working days.

If for any reason, you wish you cancel your order, please email returns@tedsgroomingroom.com with your order details and cancellation request.