DELETE YOUR TED’S GROOMING ROOM ACCOUNT

This page explains how to delete your account for the Ted’s Grooming Room customer mobile app, TGR (iOS and Android), published by Ted’s Grooming Room.

Option 1: Delete in the TGR app

If you still have access to the app:

1. Open the TGR app
2. Go to Account / Profile
3. Choose Delete my account
4. Confirm with your password

Deletion in the app requires your password and is immediate. The website form below only submits a request for our team (no password); it does not delete the account automatically.

Option 2: Request deletion on this website

If you have uninstalled the app or cannot sign in, submit the form below. This creates a deletion request for our team; it does not delete your account automatically. We aim to complete verified requests within 30 days.

Account email *

Full name (optional)

Reason (optional)

I confirm that I want to request deletion of my Ted’s Grooming Room (TGR) account and associated personal data, subject to legal retention described below.

Request account deletion Submitting…

Option 3: Email us

You can also email info@tedsgroomingroom.com with the subject Account deletion request, including the email address used for your TGR account. We aim to respond and complete verified requests within 30 days.

What is deleted

When a deletion is completed (in the TGR app, or after our team processes a website/email request), we typically:

• Remove app login access and push notification tokens
• Clear or anonymise account profile details (name, email, phone, date of birth)
• Remove saved billing/delivery addresses from the account profile
• Remove payment-provider customer references where applicable (for example Stripe customer records we hold for saved cards)
• Delete in-app message threads with the shop where our systems allow
• Clear the app cart and cancel eligible upcoming appointments
• Remove marketing contact copies we hold for that email where our integrations allow (for example Mailchimp / Brevo)

What may be retained

Some records may be retained where needed for legitimate business purposes or legal / contractual obligations, consistent with our Privacy Policy. That can include orders, invoices, payment history, gift-card or loyalty balances linked to a customer record, and past booking or appointment history. Where we keep a customer record for those reasons, personal identifiers are anonymised (for example replaced with a deleted placeholder) so the account can no longer be used to sign in.

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for legitimate legal or business purposes, including periods mandated by law or contract, preserving or enforcing legal rights, and maintaining adequate business and financial records.

Privacy Policy

For full details of how we collect and use personal data, see our Privacy Policy or contact info@tedsgroomingroom.com.